THE TERMS AND CONDITIONS OF BUSINESS STATED BELOW EXPLAIN YOUR (“the Sender”) RESPONSIBILITIES TO US (“Access Forex (Pty) Limited”), THE RESPONSIBILITIES AND OBLIGATIONS OF ACCESS FOREX (PTY) LIMITED (hereinafter referred to as “Access Forex”) TO YOU THE SENDER, HOW AND WHEN THE CONTRACT WITH THE SENDER CAN BE TERMINATED AND THE EXTENT OF LIABILITY TO THE SENDER. YOU MUST READ AND ENSURE THAT THE TERMS AND CONDITIONS ARE UNDERSTOOD BEFORE ACCEPTANCE. BY AGREEING TO USE ACCESS FOREX’s MONEY TRANSFER SERVICES, YOU ARE ACCEPTING THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS AND THAT YOU ACCEPT THEM IN THEIR ENTIRETY.

  1. DEFINITIONS

“Access Forex (Pty) Limited” refers to the South African registered private company that will be offering money transfer services and hereinafter referred to as “ACCESS FOREX”

“Bank Card” refers to a Visa or MasterCard credit card, or a debit card.

“Business Day” means any day on which Access Forex is open for business for the execution of Transaction Requests and/or Payment Requests.

“Destination Country” means the country in which the Payee receives money.

“Instruction” means a Payment Request and/or a Transaction Request.

“Payee” means someone who receives money through the Service.

“Payout Amount” means the amount paid out, after any foreign exchange conversion, to the Payee’s account exclusive of the Service Fee.

“Recipient” means a Payee.

“Sender” means someone who uses the Service to send money.

“Service” means online money transfer.

“Service Fee” means Access Forex fee plus any additional charges or Local Taxes applicable to each Transaction.

“Service Provider” means a local bank, money exchange house, or other third-party service providers (e.g. mobile network operators) in the Destination Country with whom Access Forex works to provide the Service.

“Transaction” means the transfer of money.

“Transaction Amount” means the amount of money that the Sender wishes to send to the Payee as a Transaction, excluding any applicable Service Fee and prior to any foreign exchange conversion.

“Transaction Data” means all information furnished by the Sender in carrying out the transaction request including but not limited to the name of the payee, sender’s own name, county of residence, contact details.

“Transaction History” means the record of your Transactions on our website which you may access using your email and password registration details.

“Transaction Request” means a specific instruction from the Sender to use the Service.

    1. Detailed description of goods and/or services
      “Access Forex (Pty) Limited” is a business in the financial industry that provide remittance service.
    2. Delivery policy
      Delivery times quoted on our service levels notifications or elsewhere on our website are merely indicative and representative of the “normal” / average service and are not a guarantee of an individual Service or Transaction time. Access Forex shall not be liable in the event that the particular Service deviates from the quoted delivery times.
    3. Export restriction (Optional)
      The offering on this website is available to South African clients only.
    4. Return and Refunds policy
    5. The provision of goods and services by “Access Forex (Pty) Limited” is subject to availability. In cases of unavailability, “Access Forex (Pty) Limited” will refund the client
    6. in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
    7. Customer Privacy policy
      “Access Forex (Pty) Limited” shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
    8. Payment options accepted
      Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the “Access Forex (Pty) Limited” bank account, the details of which will be provided on request.
    9. Card acquiring and security
      Card transactions will be acquired for “Access Forex (Pty) Limited” via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
    10. Customer details separate from card details
      Customer details will be stored by “Access Forex (Pty) Limited” separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
    11. Merchant Outlet country and transaction currency
      The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
    12. Responsibility“
    13. Access Forex (Pty) Limited” takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
    14. Country of domicile
      This website is governed by the laws of South Africa and “Access Forex (Pty) Limited” chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature Suit 10, Marula Block, Hurlingham Office Park 59 Woodlands Avenue Hurlingham Sandton, South Africa.
    15. Variation
      “Access Forex (Pty) Limited” may, in its sole discretion, change this agreement or any part thereof at any time without notice.
    16. Company information
      This website is run by Access Forex (Pty) Limited based in  South Africa trading as a remittance company and with registration number 5804/22 and  2 Owners.