Author Archives: Shingai Koti

Written by Shingai KotiMarch 7, 2022

New Access Forex App takes the sting out of sending money home.

Join the DIY revolution!

Ever wanted to send money to a loved one but unsure where they could collect it? or wanted to find out how much it will cost before you got to the agent? All that and more is now possible with the newly launched Access Forex Money Transfer mobile app which can be used in South Africa, the United Kingdom, and Zimbabwe.

You need only 30MB to download the app from either Google Play or the App Store and once on your phone, it uses relatively little data.

Download here

Access Forex mobile app for Android

Access Forex mobile app for iOS

At a private launch event for the new app, Access Forex Head of Marketing, Shingai J Koti, described the convenience of the new app, “the hardest thing about sending money is often the long tedious queues but this is now a thing of the past if you send using Access Forex. In a few easy steps, you can register, add recipients and initiate a payment all while sitting at home or where you work. For those who don’t have a bank account linked to online payments, a visit to a PEP or Ackermans store in South Africa or any one of over 200 agents in Zimbabwe will be needed to pay-in the hard cash.

The SA-based former Generations-The Legacy actress and director, Chi Mhende, demonstrated just how easy it was when she used the app to send money to her Zimbabwe-based fashion designer during the NAMAs last week.

Access Forex has incorporated a unique tracking feature that allows one to monitor the remittance right up to the point your receiver collects the money and you the sender gets an SMS notification. The app also features transaction reports, pending transactions, the ability to change, add, and remove beneficiary names, and a direct link to the 24hr support team. According to Access Forex, this app puts the movement of money back in the hands and control of the sender and is a DIY revolution when it comes to the remittance space.

“We have been waiting a long time to release this app because we wanted it to truly change the way our clients view remittances. Money transfers are often referred to as grudge purchases because of how tedious the process can be, especially when added to the existing pressure of taking care of a family from the diaspora. The app takes the sting out of the remittance process”, added Koti.

Early last year the money transfer company launched a KYC Lite registration process for the UK, giving senders the ability to register with just a cellphone number. This product was ideal for those who were just starting to send money home and did not perhaps want to bother with the paperwork for full registration. Using the app, one can now upgrade to the next package with higher limits by simply attaching the requested documents. All this can happen in the comfort of your home or place of work.

Even though the app is DIY-ready, there is still a support team waiting to assist. Mobile app users can select a communication channel that best suits them to reach the support team. If you are in a no-noise environment, you can even select a live webchat with one of the agents. Why wait?, download the app and join other DIYers enjoying stress-free sending.

Written by Shingai KotiNovember 30, 2021

Introducing paperless remitting for South Africa

30.11.2021. The launch of a new USSD based remittance service for clients in South Africa by Access Forex could not be better timed.

Christmas time is when many Zimbabweans living in South Africa go home to spend time with their loved ones, usually returning to South Africa just after New Years to resume work and fend for their families. Following the detection of the Omicron variant, Ndumiso Chuma, like many other Zimbabweans is weighing up his options; “I work as a gardener in Wynberg, and my biggest fear is that if they decide to do a lockdown, I won’t be able to go back to Cape town and then what happens to my son’s school fees needed in January? I can’t risk it, better to stay.”

Using *134*3042#, it is now possible to send money to Zimbabwe from a cellphone. All you need is a South African line and network. The USSD uses zero data.

You can register, select beneficiaries, and initiate the transaction all without leaving your home or place of work. For those without bank accounts yet, the USSD allows them to complete the transaction by paying in the cash amount at any PEP, Shoprite, Game, USave, House & Home, Ackermans, Checkers, PicknPay, SPAR, Boxers or Makro. It makes remittance completely paperless and works with any type of handset. Effectively this means that you avoid queues and paperwork normally associated with cash pay-ins. The system will generate a code known as an SCode, and you simply proceed with this to any of the partner stores, submit the SCode to a teller there, together with the cash amount and your receiver gets their money in Zimbabwe, instantly.

To this end, the new channel of distribution will be launched today in a bid to make remittance products and services available and affordable to a larger number of Zimbabweans living anywhere in South Africa.

The head of sales & marketing for Access Forex, Shingai J. Koti, explained that the technological addition from the company is geared towards enhancing customers’ experience and ease of remittance transactions under the stable of Access Forex. She further added that the company will constantly look for ways in delighting its customers both in the diaspora and at home.

#omicron #PEP #Shoprite #Game, #USave, #House & Home, #Ackermans, #Checkers, #Pick nPay, #SPAR, #Boxers or #Makro #christmas #zimbabwe #diaspora #remittances

For more information call the Access Forex Call Centre +27678352591

Written by Shingai KotiJune 22, 2021

Access Forex unveils cash back loyalty club for the UK

Top 150 receive free points

Zimbabwean headquartered money transfer and remittance company, Access Forex has launched a loyalty club for the UK. Within a year, clients sending money from the UK to Zimbabwe can get up to £60 (USD 85) of their money back.

This loyalty program is like many others, in the sense that customers can earn points with each transfer. Access Forex’s Loyalty Club is wholly unique, however, in its attitude and understanding of exactly who its customers are. This club is for people who want to get the most out of every Pound they earn. Clients can redeem points on their next transaction or even cash out when they move from one level to the next. The club will also give members access to free investment and retirement advisory services. The brochure for the program also mentions that there are “surprises” in-store when clients move up the various levels.

“For a company as young as we are to be launching a loyalty program says a lot about how passionate and reliable our clients have been from the beginning. We wanted to reward that.” Said Richard Stocks, UK country manager. “The program’s tagline ‘Sharing is Caring’ is meant to make members know that we understand how much they sacrifice to send money home and we want to share that responsibility. Any savings we are enjoying by them giving us repeat business, we pass on to our clients. It’s a double bonus for them because we are really rewarding them for something they are doing already.”

The rules of the program are simple, clients earn 10 points every time they send money to Zimbabwe. For every 100 points, customers will receive a cashback of between £3 and £10 and a small gift. The program also has holiday and birthday rewards for customers throughout the life of their membership.

Access Forex will alert the member to points and rewards through a concierge service operating out of its Customer Call Centre. No need to keep checking to see which level you are on and how many points you have. A statement will be sent to you each month.

The loyalty club is largely driven by customer feedback, which included analysis of remittance trends and calls to the remittance company’s customer service line, explained head of sales & marketing, Shingai J Koti. “A lot of what we’re working for is to create a personalized experience,” she added.

To celebrate the launch of the Loyalty Club, 150 of Access Forex’s most loyal customers have been given 100 free points to enjoy.

The launch of this club follows the ‘Breakfast on Us’ campaign which the company launched at the beginning of the month where it will give over 50000 loaves of bread to beneficiaries of clients transacting with Access Forex for the first time. These initiatives are a sign of things to come for Access Forex customers as the money transfer company continues to disrupt the market.

https://lnkd.in/dSBb9TR

https://www.accessforex.com/access-forex-treats-uk-clients-to-a-free-breakfast-to-celebrate-easier-sending-platform/